1. Customer Satisfaction and Discreet Delivery
We guarantee your satisfaction. We take pride in our reputation for comfort products of high quality and excellent value. If for any reason you need to return or exchange a purchase, we'll assist you with a prompt and courteous exchange or refund. See ORDERS AND RETURNS shipping charges on exchanges. We also guarantee discreet delivery to your doorstep.
2. Shipping and Handling for Retail Customers
No need for you to calculate shipping fees. Standard shipping is always FREE with each purchase. We ship to any domestic address in the Continental United States at no additional charge.
2nd day delivery is available for an additional $20.00 per item.
Next Day, end of Day is also available for an additional fee. Please call 1-866-605-8585 for a quote and to process your order.
Sorry no Express Delivery outside the continental U.S., including Alaska and Hawaii. Two day and Express orders must be placed before 5:00pm Pacific time to ship out the following day (week-ends excluded). Saturday, Sunday and Holiday delivery is not available.
Standard delivery takes approximately 1-3 business days to Pacific time Zone, 2-4 businessdays to Mountain Time zone and 4-6 business days to Central Time zone and Eastern Time zone.
We make every attempt to ship orders on schedule. Occasionally delays result from holiday closures or unexpected events. When possible we will make every effort to inform you of such impacts.
3. Undeliverable/Refused Orders
If your order is returned to us Undeliverable or Refused we will make every effort to contact you by telephone or email. Returned orders may incur shipping charges.
We make every effort to insure your order will ship complete. From time to time we may temporarily exhaust our supply. Backordered items will ship at the earliest possible availability and do not incur additional shipping costs.
5. Purchase Methods
Our secure site accepts PayPal, Visa, MasterCard, American Express or Discover.
6. Sales Tax
Your shipment originates from Oregon so no additional sales tax will be added to your order.