Returns and Exchanges
Royal Arms Medical offers a 100% satisfaction guarantee on all SOFTEE® garments.
If a size or style does not accommodate your needs, simply return and exchange or request a full refund. Shipping costs for exchanged garments will be quoted by our customer service department. The SOFTEE® product line falls under the guidelines of both “undergarment” and “medical device”, therefore can only be refunded or exchanged within 30 days, unworn, in resalable condition with all of the components and in the original packaging.
Returns should only be sent to:
Royal Arms Medical
8201 Sierra Oval
Parma, OH 44130
We cannot be responsible for lost or misdirected returns.
Upon receipt, a check will be mailed or a replacement item will be shipped at our earliest convenience.
****Returns for credit are not permitted on Closeout Priced items****